19 Feb 2017 
Support Center » Knowledgebase » Email » Email and your ISP
 Email and your ISP
Solution

Your Teckna Email service needs to work in combination with the broadband (or dial-up) connection service provided by your ISP. Some ISPs have put certain restrictions in place which take effect when using a third party Email service such as Teckna's. Where we have become aware of such restrictions we have made a note of these here:

Please note that any restrictions described here only apply to sending email from your desktop PC, sending emails using Teckna Webmail are not affected or restricted in any way. Please also be aware that the restrictions are put in place by the ISP, not by Teckna.

The information below is only the latest information we have been made aware of, for full details and the latest status, please refer to the technical support information from your ISP.

ISP: BT

BT makes restrictions in the use of their broadband connection for sending email from your PC (via Outlook, Outlook Express etc). The restrictions are called Mail Relay Authorisation and SMTP Authentication. There are good reasons for these restrictions, as it helps BT detect and stop anyone trying to use a BT broadband connection for sending out Spam.

You can still use Teckna email with BT, however you may need to register your domain for use with the BT service, and configure your email account accordingly in your Outlook/Outlook Express setup.

Mail Relay Authorisation
As far as we are aware this only applies to BT business broadband services. It means that BT want you to register any email addresses and domain names with them before you can send emails from your Teckna email address from your PC using a BT business broadband connection. Please contact BT and ask them to configure Mail Relay Authorisation for your domain.

SMTP Authentication
This means that BT want you to authenticate yourself when sending emails from your desktop PC with your BT username and password. You enter this when configuring your email account, by clicking on the 'More Settings' button found on the 'Server Information' tab or screen. Tick the box which says 'My outgoing server (SMTP) requires authentication', click the 'Log on using' option and enter your BT user name and password.

ISP: AOL

AOL do not to date provide an SMTP server for use by a third party email service such as Teckna's. This means that you will not be able to reliably send emails from a Teckna email address from your desktop PC using Outlook/Outlook Express if your broadband supplier is AOL. The Teckna Webmail service is unaffected by this restriction.

ISP: Sky Broadband

Sky do not to date provide an SMTP server for use by a third party email service such as Teckna's. This means that you will not be able to reliably send emails from a Teckna email address from your desktop PC using Outlook/Outlook Express if your broadband supplier is Sky. The Teckna Webmail service is unaffected by this restriction.

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Article Details
Article ID: 16
Created On: 16 Jul 2009 10:10 AM

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