18 Nov 2017 
Support Center » Knowledgebase » Email » How to set up Outlook Express (v5 & v6) for Teckna Email
 How to set up Outlook Express (v5 & v6) for Teckna Email
Solution

Please follow these instructions in order to configure Outlook Express to receive and send email. Please note that these instructions are valid only for email services provided by Teckna.

Prepare your Setup Information

First, make sure you have the following information to hand. You may find it easier to complete the setup if you print this page and make notes as you go along.

  • Display name

    This is the name you want to appear at the top of your e-mail messages. This is not provided by Teckna, and can be any name you choose. We suggest that if you are sending emails as a person, you make it your full name, if you are sending emails as a business, make it the name of your business, but the choice is yours.

    For example  'Fred Smith' or 'Freds Fish Supplies'

  • E-mail Address

    This is the e-mail address you chose or were given when you signed up for your e-mail account.

    For example  info@fredsfish.co.uk

  • Incoming mail (POP3, IMAP or HTTP) server

    This is the name of the Teckna mail server where your email is stored until you download it. You will find this information in an email with subject 'Welcome to Teckna' that was sent to you when your email service was first created.

    For example:  mail.fredsfish.co.uk

    If you can't find this information, you can work it out from the email address as the format is always the same: mail.yourdomain, or for the email address info@carlton-french.com, the incoming mail server would be mail.carlton-french.com

  • Outgoing mail (SMTP) server

    The setting for the Outgoing mail (SMTP) server varies depending on the ISP you use to connect to the internet. We have listed the current SMTP server settings for most of the major UK ISPs here. If you are in doubt, please contact your ISP and ask which setting to use for your SMTP server.

    For example:  smtp.btconnect.com, relay.plus.net or smtp.orange.net

    ** BT and AOL customers: additional setup and configuration instructions for outgoing mail applies to a small number of ISPs, please see Email and your ISP section for further details.

  • Account Name

    If your email account was predefined by Teckna, you will find this information in an email with subject 'Welcome to Teckna' that was sent to you when your email service was first created.

    For example:  info

    If you can't find this information, or if you have created your own email address in the control panel, you can work it out from the email address as the format is always the same: it is the part of the email address before the @ sign. So for the email address paul.jones@miniwin.net the account name would be paul.jones

  • Password

    If your email account was predefined by Teckna, you will find this information in an email with subject 'Welcome to Teckna' that was sent to you when your email service was first created. If you created your own email address in the control panel you would have set your own password.

    For example:  red73hat

Configure Outlook Express

You are now ready to configure Outlook Express to receive and send email. Please note that your internet/broadband connection should be configured and working before attempting the following.

  1. Open Outlook Express by clicking on the Outlook Express icon on your desktop, or selecting Outlook Express from the list of Programs in your Start menu.
  2. Click on 'Tools' in the menu bar at the top of the screen
  3. Select the 'Accounts...' option
  4. Make sure the 'Mail' tab is displayed in the Internet Accounts screen
  5. Click the 'Add' button on the right hand side
  6. Select 'Mail...'
  7. Type your desired Display Name, please see the preparation notes for guidance. Click Next.
  8. Type your full email address in lower case and with no spaces, be careful to spell it correctly. This field may already be filled in with another email address, if so you can over type this with the email address you are configuring. Click Next.
  9. Type the Incoming mail (POP3) server, please see the preparation notes above for guidance.
  10. Type in the Outgoing mail (SMTP) server, please see the preparation notes for guidance. Click Next.
  11. Type in the Account Name, please see the preparation notes for guidance. Be careful with spelling, and note that both account name and password are case sensitive (ie a lower case 'a' is different to upper case 'A') and should contain no spaces.
  12. Type in the Password, please see the preparation notes for guidance.
  13. Make sure the box is ticked for 'Remember password'.
  14. Make sure the box is NOT ticked for 'Log on using Secure Password Authentication'.
  15. Click Next, and then Finish.


Article Details
Article ID: 17
Created On: 16 Jul 2009 10:27 AM

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